Privacy Policy

Atmoce Holding B.V. and all its subsidies (ATMOS Deutschland GmbG / ATMOCE France SAS / ATMOCE Netherlands B.V.) (hereinafter referred to as "Atmoce" or "we", "us", or "our") fully understands the importance of your privacy to you and respects your privacy. Therefore, we have developed this Privacy Policy (the "Policy"), which applies to the websites and services provided by Atmoce and our subsidiaries and affiliates. Before you visit the websites and services covered by this Policy, please read, understand, and agree to this Policy.

This Policy describes how we process your personal data, but it may not address all possible data processing scenarios. We may inform you of specific data collection through supplementary policies or notices provided before the collection.

This Policy is designed to help you understand the following:

1. Personal or Company Data We Collect
2. How We Use Your Data
3. How We Use Mobile Devices
4. How We Use Cookies and Similar Technologies
5. How We Share, Transfer, and Disclose Your Data
6. How We Protect and Retain Your Data
7. How You Access and Modify Your Data
8. How We Process Children's Personal Data
9. Privacy Commitments of Atmoce
10. Updates to This Policy
11. Contact Us

1. Personal or Company Data We Collect

1.1 Information you provide to us

You provide us with your personal or company information during your use of our websites and services, such as self-service account registration, account creation, account maintenance, company information maintenance, site creation, site sharing, site settings, and local access. Such information includes but is not limited to:

Company information: including the company name, official website address, establishment date, company address (including country/region, state/province, city, and detailed address), postal code, service scope, contact number, email address, company logo, and parent company.

Personal information: including your name, mobile phone number, email address, password, nickname, country/region, and account avatar.

Site information: including the name, type, service provider, address (including country/region, state/province, city, detailed address, longitude, latitude, and altitude), time zone, installation date, and profile pictures of your site.

Device information: including the manufacturer, model, quantity, serial number (SN), device parameters, and installation location.

Energy information: including your electricity bills, load power consumption data, and other energy production data.

Feedback or communication: the information you provide when you contact or communicate with us online, such as your questions and feedback.

1.2 Information we collect through products

When you connect energy devices (such as inverters, batteries, junction boxes, gateways, and EV chargers) to Atmoce-Cloud by yourself or with help from our partners, the energy devices will report information such as their basic information, operating data, energy production data, and energy consumption data to us. As long as they are normally connected to Atmoce-Cloud, they will keep reporting such information to us.

Basic information: including the manufacturer, model, SN, specification, and Bluetooth ID of your device.

Operating data: including the status, power, reactive power, electricity, voltage, current, frequency, temperature, alerts, parameters, time information, network information, and operating logs of your device.

Energy data: including the site status, power, and electricity level.

1.3 Other information we automatically collect

When you use our websites and services, we may collect the following access information to improve our websites and services and provide you with a better service experience. Once you log in to and use our websites and services, the system will keep collecting such information.

Information collected for access using a browser: including the IP address of the login device or router; name of the network operator; name, version, and language of the browser; name and version of the operating system (OS); screen resolution; and time zone, date, and time of the request.

Information collected for access using an application (app): including the IP address of the login device or router; name of the network operator; as well as brand, name, manufacturer, storage, memory, battery status, and screen size of the device; version and last update time of the app; core, name, and version of the OS; and time zone, date, and time of the request.

Information collected during use: including the pages you are viewing, the path between pages, time and duration of your visit on each page, access status, HTTP status code, and name and size of the HTTP request file.

Information collected through email: Our emails may contain web beacons that can help us monitor whether you have read the emails and whether you have used the URLs in the emails to visit our websites.

2. How We Use Your Data

2.1 Provide you with support and services

We collect only information that is necessary for providing you with better support and services as you ordered them and/or required them. The collection of your data thus is for the before mentioned  purposes and they will deleted at any time upon your request. The scope of use includes, but is  limited to, the following application scenarios:

• Record your personal information to ensure that we and our partners can promptly respond and provide quality services to meet your needs;
• If you are a partner of ours, we record your company information to ensure that we can work together to provide our customers with quality services;
• Provide you, Atmoce, service providers, and installers with production and power consumption data of the site, as well as the operating data of energy devices, to ensure the efficient and reliable operation of the site;
• Send you notifications about matters such as system announcements, site construction, over-the-air (OTA) device upgrades, and energy reports by email, SMS, and messages;
• Provide, manage, and improve our services, including responding to your requests, questions, and feedback;
• Understand your needs and interests, and provide personalized recommendations for products or services that you may be interested in.

2.2 Improve our products and services

We may convert your personal information, company information, device information, device operating data, site information, site production and energy consumption data, website and service access records, and information and data we collect from other individuals into anonymous, aggregated, or de-identified data by removing information that can be used to identify individuals. We may use such data to improve our products or develop new products to provide you with better services.

3. How We Use Mobile Devices

To ensure you can use the product features and services smoothly, we may ask you to give permission to access your mobile device.Only when you have given the prior written detailed permission we will proceed with your data as follows:

Location permission: When you use the map feature, you need to grant this permission to quickly identify the detailed address via GPS.

Camera permission: When you use features such as QR code scanning and photo taking, you need to grant this permission to quickly identify the related information.

Bluetooth permission: When you connect energy devices, you need to grant this permission to access and manage them after logging in via Bluetooth.

Nearby devices permission: When you search for nearby energy devices via Bluetooth or Wi-Fi, you need to grant this permission to quickly discover nearby connectable energy devices.

Wi-Fi permission: When you connect energy devices and configure their network information, you need to grant this permission to facilitate network configuration.

Album permission: When you use features such as uploading avatars or site profile pictures, you need to grant this permission so that the app can access local photos and pictures.

Storage permission: When you use features such as downloading files or exporting device logs, you need to grant this permission for effective data storage.

Notification permission: When you use the Push Message feature to receive notifications, you need to grant this permission so that we can send notifications using device identifiers.

App list permission: When you use features such as map navigation and email sending, you need to grant this permission to ensure these features will work properly.

Before requesting permission, we will ask for your consent. You can choose to allow or deny the request. We will enable the relevant permissions after obtaining your authorization. You can revoke authorization for a permission at any time in the system. Doing so will prevent you from using the related features, but it will not affect your ability to use other features that do not require that permission.

4. How We Use Cookies and Similar Technologies

We use cookies and web beacons to ensure faster website access and enhance website access efficiency, security, and service capabilities. By using our website, you agree to the use of cookies and web beacons as described below.

4.1 Cookies

When you visit our websites and use our services, like most websites and Internet service platforms, we store small data files known as cookies on your computer or mobile device to enhance browsing efficiency and user experience. For example, we use session cookies for single visits and persistent cookies for multiple visits, and we can save your settings such as language preferences. This means you will not need to reconfigure your preferences every time you access our websites.

You can clear all cookies stored on your computer or mobile device or manage and block cookies based on your preferences. If you block cookies, you will need to update your user settings each time you visit our websites or use our services.

We do not share cookies with any third parties, nor can they access our cookies.

For more information about our cookie policy, click here.

4.2 Web beacons

In addition to cookies, we use web beacons in emails. With the help of web beacons in emails, we can know if you have read the emails. If an email contains a URL to a website, when you click the URL, we can track the click to improve our services.

5. How We Share, Transfer, and Disclose Your Data

5.1 Sharing

We will not share your personal information with any third party without your prior written consent, except in the limited circumstances described below:

• We may share your personal information with third parties at your request or with your consent.
• We may share your personal information with third parties in accordance with applicable laws and regulations or the mandatory requirements of the competent authorities.
• To better serve you and respond to your requests, we may share your information with our partners, including:
• Service providers: We may share your information with third-party companies and individuals who provide services on our behalf or assist in running our business and are bound to similar data protection standard as we are.
• Installers and energy partners:We may share your information with installers or other energy partners to introduce Atmoce products to you, facilitate transactions, and monitor and serve your Atmoce
• Developers who use our application programming interfaces (APIs):We may share your personal information and data related to your sites and devices through APIs with your consent.
• Other websites, apps, and services: To provide you with certain features or services such as maps and fault locating, we need to access websites and services provided by our partners, integrate third-party software development kits (SDKs), and sometimes share your information with third parties. We cannot control third-party websites, mobile apps, or services, so we are not responsible for their actions. However, we will minimize the sharing of data.

5.2 Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

• We will transfer your information to others at your request or with your explicit consent.
• We will transfer your personal information to comply with laws, regulations, legal processes,mandatory government requests, or judicial decisions.
• We may transfer part or all of our business or assets, including your information, in the event of a corporate divestiture, merger, acquisition, reorganization, asset sale, bankruptcy, or dissolution.

5.3 Disclosure

We will not disclose your data without your prior consent, except in the following circumstances:

• At your request or with your explicit consent;
• To comply with applicable laws, legal requirements, and legal processes, or to prevent fraud or claims;
• To protect the rights, privacy, safety, or property of us, you, or others (including making and defending legal claims);
• To fulfill the terms and conditions for service management; and
• To protect us, you, or others against, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.

6. How We Protect and Retain Your Data

6.1 Protection

We attach great importance to personal data security. We will take various measures to protect your data from unauthorized access, use, modification, damage, or loss, such as:

• Use encryption or anonymization techniques to ensure data confidentiality;
• Implement protective measures to protect data from malicious attacks;
• Regularly conduct thorough inspections of systems and apps and promptly address any vulnerabilities discovered to prevent hackers from exploiting them and causing data leaks; and
• Closely monitor core data, oversee your core personal data in the system, conduct regular audits of sensitive operations, and promptly detect and handle any risky data operations.

We strive to safeguard your personal data, but no security measures are perfect. In the event of an information security incident, we will promptly take action and notify you of the basic information and potential impact of the safety accident, the actions we have taken or will take to address it, and recommendations for steps you can take to prevent and mitigate the risks.

6.2 Retention

We will store your personal data on servers located in the region where you registered your account. To fulfill our warranty service agreement, we will store your personal and site data to ensure that you, we, and our partners have a clear understanding of the site's lifecycle status changes.

We will delete or anonymize your information when it is no longer needed. If we cannot do so in a timely manner, for example, due to storage in a backup system, we will securely retain your information until it can be deleted or anonymized when the backup system is updated.

7. How You Access and Modify Your Data

In accordance with applicable laws, regulations, and standards, as well as common practices in your country or region, we ensure that you can exercise the following rights to your information:

Access site information: You can view the basic site information, energy data of the site, and operating data of devices.

Access personal information: You can log in to our website or app and view your data in Personal Center.

Update your information: If you find that your information is missing, incomplete, or incorrect, you can promptly update, correct, or supplement it through the website or app.

Cancel your account: You can cancel your account at any time through our website or app. After you cancel your account, we will stop providing you with services and promptly delete your personal information. However, information stored in the backup system may not be deleted immediately. We will promptly delete or anonymize it when the backup system is updated. Please note that account cancellation is irreversible, so please proceed with caution.

Store cookies and browser history: To improve your browsing experience, we may use cookies or similar technologies to track your browsing activities over a period of time. You can use your browser's cookie management settings to block or enable specific cookies and other similar tracking technologies. For more information about our cookie policy, click here.

Manage mobile device permissions: You can withdraw the permissions you have granted through the system settings of your mobile device. After the withdrawal, we will stop using mobile device-related features, such as Bluetooth, GPS, camera, and storage. However, the withdrawal will not affect the legality of the personal data processed with your consent before the withdrawal.

Manage privacy settings: We may offer some privacy settings. For example, you can determine whether we can share your data with installers. If the features are available, you can enable or disable the corresponding permissions through our website or app.

Please keep your username, password, and other identity elements secure. Disclosing the aforesaid information to others may result in losses to you. If you find that your username, password, or other identity elements may be or have been leaked, please immediately change your password or contact us so that we can promptly take appropriate measures to avoid or minimize the resulting loss.

8. How We Process Children's Personal Data

Our services and products are intended for adults, not for children. We do not intentionally collect personal information from children. If you are a parent or guardian and discover that your child has provided us with information without your consent, please contact us immediately. We will delete the relevant information as soon as reasonably possible.

9. Privacy Commitments of Atmoce

Atmoce respects your privacy. To ensure the security of your personal data, we have communicated privacy and security guidelines to our entire team, and we strictly implement privacy protection measures within our team.

10. Updates to This Policy

To improve our services, we may modify the Privacy Policy from time to time to reflect the changes in our operations and services. When posting changes to this Privacy Policy, we will update the "last updated" date in the Privacy Policy to catch your attention. If we make any significant changes to the content contained in this Policy, we will send you a notice.

Any changes to this Policy will become effective when we post the new Policy or implement the new changes. Under any circumstances, your continued use of our websites and services following the changes to this Policy shall be construed as your acceptance of the modified Privacy Policy. If you do not agree to the modified Privacy Policy, you must stop using our websites and services.

11.  Contact Us

If you have any questions or comments about this Privacy Policy, feel free to contact us. We will process your request within the time limit required by laws and regulations. The contact information is as follows:

Email: privacy@atmoce.com.

 

Last updated: June 2024

 

Cookie Policy

We use technologies such as cookies and local storage to ensure faster website access and improve our services. Read the following sections to learn more about cookies and how to manage them.

1. What Is a Cookie?

A cookie is a small piece of text data sent from a website you visit and stored on your browser. It serves multiple functions, including increasing your browsing efficiency and remembering your preferences to improve your overall user experience.

Cookies are retained on your device for a period of time determined based on the type of cookies: We use session cookies for single visits, which are stored temporarily, and persistent cookies for multiple visits, which are stored for longer periods.

• Session cookies: These cookies are active only when your browser or application (app) is open. They are deleted automatically once you close your browser or app.
• Persistent cookies: These cookies are stored on your device for a longer period, even after you close your browser or app.

In addition to cookies, local shared objects (Flash cookies), JS SDK, local storage, and similar technologies may also store information on your devices.

2. How We Use Cookies and Local Storage

2.1 Cookies

Our websites use session cookies to maintain normal operation.

Cookie Name	Validity Period	Purpose
JSESSIONID	Throughout the session	Maintain the session ID

 

2.2 Local storage

Our websites use the following similar technologies to ensure essential website functionality:

 

3. How We Manage and Delete Cookies

You can change your cookie preferences at any time. Most browsers allow you to change your cookie settings. The following links provide information on managing cookies in popular browsers. You can also use the Help option in your browser for more detailed guidance.

Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox

Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox

You can customize your cookie preferences, such as blocking all cookies or deleting specific ones, in your browser settings. If you block cookies, this website will not function properly. You will need to manually adjust your settings each time you visit this website.

4. Do Not Share

We do not share cookies with any third parties, nor can they access these cookies.

5. Changes

To improve our services, we may modify the Cookie Policy from time to time to reflect the changes in our operations and services. When posting changes to this Cookie Policy, we will update the "last updated" date in the Cookie Policy to catch your attention. If we make any significant changes to the content contained in the Cookie Policy, we will send you a notice.

Any changes to this Policy will become effective when we post the new Policy or implement the new changes. Under any circumstances, your continued use of our websites and services following the changes to this Cookie Policy shall be construed as your acceptance of the modified Cookie Policy. If you do not agree to the modified Cookie Policy, you must stop using our websites and services.

6. Contact Us

If you have any questions about how we use cookies, feel free to contact us in the following way.

Email: privacy@atmoce.com.

 

Terms of Service

The Terms of Service (the "Terms") apply to the use of all websites and services of Atmoce Holding B.V. and subsidies (hereinafter referred to as "Atmoce" or "we", "us", or "our"). Before accepting the Terms, you should carefully read and fully understand all the content of the Terms. If you do not agree to the Terms, please do not use our websites and services.

1. Use

1.1 Access and services

You may access our websites and services through a browser or application (app). We provide you with services under a limited license, so that you can comprehensively learn about the operating conditions of the site and perform remote control operations as appropriate, including:

Viewing the operating data of devices: such as the operating data of inverters, batteries, EV chargers, electricity meters, and junction boxes;

Viewing statistical data: such as site overview, energy analysis, site self-inspection, and site array;

Device operations: such as upgrading devices, clearing alarms, resetting devices, and modifying network information and time information;

Site operations: such as modifying the site information, the basic site data (such as the time zone and electricity price), and the physical site array;

Notifications: To enjoy better services, you agree that we may send you notifications by email, SMS, message, or otherwise, and you agree to receive our push messages, including but not limited to promotional information or other information we think you may be interested in.

1.2 Connection and maintenance of devices

To ensure the safe and stable operation of your site and our full fulfillment of warranty commitments on energy devices, you agree to connect your energy devices to Atmoce-Cloud through the Internet, and authorize Atmoce or our partners to remotely operate your site and energy devices as appropriate.

Your authorization to Atmoce or our partners includes but is not limited to:

Viewing the operating data of devices: such as the operating data of inverters, batteries, EV chargers, electricity meters, junction boxes, and other devices, energy analysis, and site self-inspection;

Viewing statistical data: such as site overview, energy analysis, site self-inspection, and site array;

Device operations: such as exporting logs, upgrading devices, modifying parameters, clearing warnings, and searching, adding, replacing, or deleting devices. In addition, you allow Atmoce to push over-the-air (OTA) firmware updates to an energy device without your further authorization when we identify any potential problem with the energy device.

Site operations: such as creating or modifying a site, modifying the site information, modifying the basic site data (such as the time zone and electricity price), restoring site data, and modifying the physical site array;

Cloud account management: When an exception occurs on your account (e.g., you have forgotten your account or password, or your account is disabled), we can help you recover your account.

Connecting devices to the Internet is an important guarantee for the safe use of the devices. The installers/dealers must obtain the consent of the owners of the energy devices (such as inverters, batteries, EV chargers, and electricity meters) before connecting the devices to Atmoce-Cloud. If the installer/dealer connects an energy device to Atmoce-Cloud without or beyond the express consent of the device owner, you agree and undertake to indemnify Atmoce for all losses arising therefrom.

1.3 Updates to websites and services

We may introduce new features to our websites and services or modify or delete their existing features from time to time. We will promptly notify you via message, if required by law. Your continued use of any website or service after the change signifies that you agree to the modified features and comply with the Terms.

In addition, to improve your user experience, we may update our websites and services from time to time, to fix known issues. You agree to accept such automatic updates during your use of our websites and services.

2. Intellectual Property Rights

All intellectual property rights in our websites, apps, and services are owned by Atmoce. Atmoce has the right to use and distribute such intellectual property rights. Atmoce agrees to grant to you a non-exclusive, limited, revocable, and non-sublicensable right to use our websites and services solely for your internal business purposes. You agree and undertake not to directly or indirectly use any portion of our websites and services for co-branding, framework building, linking, or reselling purposes.

All text, graphics, files, videos, audios, interfaces, trademarks, logos, computer code, and other content (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, appearance, style, and arrangement of such Content, contained on our websites, apps, and services, are copyrighted by Atmoce and protected by trade dress, copyright, patent, and trademark laws, as well as other intellectual property rights and anti-unfair competition laws.

Except as expressly provided in the Terms or expressly permitted by laws and regulations, without the consent of Atmoce, no part of our websites, apps, or services or any Content may be used (including but not limited to being illegally copied, reproduced, disseminated, publicly displayed, translated, uploaded, downloaded, posted, transmitted, or distributed to any other computer, server, or website); and none of our websites, apps, or services may be reverse engineered, decompiled, or disassembled, and no resources compiled into the programs may be modified.

All other rights not expressly licensed in the Terms shall remain owned by Atmoce, and any use of any such other rights must be subject to the license of Atmoce.

3. References and Links

Our websites and services may include or highlight some third-party data or other information as well as links to third-party websites ("Third-Party Content"). We only provide channels to access and display such Third-Party Content. The providers are solely responsible for the correctness and accuracy of any information provided by them. As we have no influence on how the Third-Party Content is displayed and the copyright therein, we are not responsible for any matters related to third-party products or services. If you find any infringement by us of any Third-Party Content, please promptly contact us, so that we may verify and handle it. In addition, the security of these third-party websites may be lower than or different from that of ours. Your access to, use of, and reliance upon such content or services are at your sole risk.

4. Maintenance of Websites and Services

To provide you with a better product experience, we may upgrade and maintain our system from time to time, such as website upgrades, data backups, website migrations, and network switching. We will notify you by email, SMS, or message before performing any maintenance operation.

5. Disclaimer

Atmoce fulfills relevant obligations in accordance with the law. However, we are not liable for breach of contract arising from inability to correctly use, or interruption or termination of, our websites or services under the following circumstances.

• Atmoceoffers websites, apps, and products that have been carefully tested to prove their security, reliability, and usability. However, we cannot guarantee that they are fully compatible with all software, hardware, and systems, and that they are completely error-free. In case of an error, we recommend that you promptly report to us for technical support, but we disclaim any responsibility for compatibility issues and software errors.
• Data generated by the products provided by Atmocehas been strictly checked and is continuously optimized. However, discrepancies and errors may still occur. In case of a data error, you may report to us for technical support. However, we do not assume any responsibility for the completeness and/or correctness of the data.
• We shall not be liable for the unavailability of our websites or services arising from force majeure such as natural disasters, strikes, riots, wars, government actions, or judicial and administrative orders.
• We shall not be liable for the unavailability of our websites or services arising from telecommunications system or Internet network failures, cloud system failures or computer failures, computer system problems or intrusion of computer viruses, hacking, or other similar reasons.
• Internet security is a top priority for Atmoce. We have used reasonable efforts to protect your account, but we cannot completely eliminate the security risks associated with data processing on the Internet. In case of any security risk or leakage of data you store on our websites and services, we will strive to minimize the impact of the security risk on you, but we assume no responsibility for such risks.
• We shall not be liable for the actions or inactions of third-party partners, including but not limited to Third-Party Content and access to or use of services.
• Atmocereserves the right to temporarily or permanently modify, suspend, or terminate all or part of our websites and services at any time. Atmoce shall not be liable to you or any third party for any such temporary or permanent modification, suspension, or termination.